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Explore the Legal Terms Behind Your Account

These terms define what you agree to when you open a 8jji account — covering how your account is used, what data we collect when you log in or make transactions, and the process for raising a dispute if something doesn't go the way…

Account TermsPrivacy PolicyCookie PolicyJurisdiction NoticeData Retention
8jji Explore the Legal Terms Behind Your Account
REACH OUR POLICY TEAM

Contact Us About Any Legal or Policy Question

If you have a question about these terms — how a specific clause applies to your account, how to request your data, or how to raise a dispute — reach out through any of the channels listed here. We separate policy queries from general account support so your question reaches the right person. Data requests and account matters are handled through email, live chat or the Help Centre depending on the type of query.

Email Support Send your policy or legal query to our support email. Include your registered mobile number so we can locate your account and respond directly with the right answer.
Live Chat Open the chat window from your account dashboard. For policy matters, type 'legal query' at the start so the agent can route your question directly to the correct team.
Help Centre The Help Centre inside your account has a dedicated section for terms, data requests and dispute submissions. Start there for standard policy questions before escalating to support.
DATA AND SECURITY

See How We Handle Your Account Data Safely

Your account data is held securely and used only for the purposes you agreed to at registration. We apply standard security practices — including encrypted connections at login and OTP verification before any withdrawal is processed from your JazzCash or Raast wallet. Cookies on the platform are limited to session management and performance tracking. You can adjust cookie preferences through your browser or mobile settings at any time, and you can request access to your account data via the Help Centre.

Data Handling

We collect your mobile number, payment details and session activity. This data is used to verify your account, process JazzCash or Easypaisa transactions, and handle any support request you raise.

Cookie Use

Cookies keep your session active and store basic preferences. No third-party advertising cookies are placed without your consent. You can clear them at any time through your browser or mobile app settings.

Account Security

Every login is verified via OTP sent to your registered mobile number. Withdrawal requests require a second verification step before Raast or JazzCash funds are released from your wallet.

Retention and Deletion

We keep your account data while your account is active and for a period after closure where regulations require it. Submit a deletion request through the Help Centre to start the process.

Browse Answers to Your Legal Policy Questions

These cover the questions we receive most often about our legal terms, your data rights, and how account decisions are made. Policy questions usually come down to two things: what data we hold and how a specific term applies to your situation. Our terms cover account use, payment processing for JazzCash, Easypaisa and Raast transactions, and data retention. If your question isn't listed here, our live chat and email support channels handle policy queries directly.

Access and eligibility depend on local law and the region you're in. Where local law permits, these terms govern your account fully. We recommend checking your local legal position before opening an account.

Submit a data access request through the Help Centre inside your account. Include your registered mobile number. We will confirm receipt and provide your data in the format we hold it within a reasonable timeframe.

Yes. Submit a deletion request via the Help Centre or email. Some data may be retained after closure where regulations require it; we will confirm what stays on file and for how long.

Payment rules are published in your account settings. JazzCash and Easypaisa deposits are matched to your registered mobile number before they are credited. Disputes about specific transactions are handled through our support channel.

If your account is suspended, you'll be notified at your registered mobile number. Pending Raast or JazzCash transactions are held while the matter is assessed. Contact support directly to raise a dispute.

Terms are updated when platform rules or operating conditions change. We notify you via your registered mobile number or account notification. The version live in your account at any time is the governing one.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.